Frequently Asked Questions and Information
What is "Age of Enchantment" and how does it relate to Jessica Galbreth's "Enchanted Art"? TOP
Age of Enchantment is the official manufacturer for Jessica Galbreth's Enchanted Art(tm) in Australia. The products all feature Jessicas artwork and are produced under her direction, exclusively and especially for her Australian customers. Age of Enchantment is run by The Helper Fairies artist services.
I have a question about the artwork, artist, or artwork usage... TOP
Age of Enchantment is strictly a manufacturer and outlet store for Jessica Galbreths products. If you have questions about the artwork itself, image usage questions or comments for the artist, please direct them to Jessica Galbreth and her US based staff at www.enchanted-art.com
Why are the products different from enchanted-art.com's products, and why are some not available? TOP
All products currently on this site are produced in Australia working under Jessica's direction and guidance, to design a range of products that both matches and compliments her US based range with our available resources. As these products are made especially for the Australian market there will be some differences. We also hope over time to continue to expand the range to match the extensive range available at enchanted-art.com
How long will it take to receive my order? TOP
Most products shown on this site are manufactured in-house on a print on demand basis. As many items are hand made, please expect a lead time of up to 2 weeks for your order to be filled. Shipping within Australia generally takes between 1-6 business days depending on destination.
I'm in a country other than Australia, can I still order? TOP
We are currently only set up to receive orders from Australian customers, due to legal agreements and local tax requirements. For all customers outside of Australia, please visit Jessica's official website at http://www.enchanted-art.com/
What are the accepted Payment Methods? TOP
Credit Cards- All credit card payments are
processed through Paypals secure servers. You do not need to be a
member of Paypal to pay through this option. Select "Credit card or
direct cash payment via Paypal" during checkout.
Paypal-
Those that do have a Paypal account can also pay with available funds
in their Paypal account through the same payment option. Select "Credit
card or direct cash payment via Paypal" during checkout.
Cheques or Money Orders- Payments must be received and clear before your order is shipped.
Select "Cheque/Money Order" during checkout.
Direct Bank Deposit/Netbank- After your
order has been placed you will be directed to details for
depositing to our accounts. Select "Bank Deposit" during
checkout for this option.
Why are payment and contact details under Selina Fenech's Name? TOP
Age of Enchantment, and The Helper Fairies, are initiatives of Selina Fenech Fairies and Fantasy, run by Australian fantasy artist, Selina Fenech. Selina and her staff run this website and order fullfillment with as much pride and quality as her own product range.
